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Legal
You pay for codes that arrive. Everything below describes what the software actually does with your money — not a goodwill gesture, but the way the ledger is built.
Last updated August 17, 2026
A number that does not deliver costs you nothing. Money for a failed order returns to your balance automatically, in the same moment the order closes, without a support ticket and without a form to fill in.
There are only four ways an activation order can end, and this is what each one does:
| How the order ended | The money | When |
|---|---|---|
| The window closed and no SMS arrived | Hold released in full | Automatically, at expiry |
| You cancelled before any SMS arrived | Hold released in full | Immediately |
| You reported the number as already used | Hold released in full | Immediately |
| You finished the order after a code arrived | Charged | Final |
Creating an order does not spend anything. It moves the price out of your available balance into a hold — the amount shown as held in your wallet — and the number is issued against that hold.
The hold turns into a charge at exactly one moment: when you finish an order that received a code. Every other ending releases it back to your available balance inside the same database transaction that closes the order, so there is no window in which the money is neither held nor yours.
Both movements are written to your ledger. A top-up, a hold, a charge and a refund each appear as their own line with the balance that followed it, so you can always reconstruct where a number went.
Every activation order carries a countdown, shown on the order page and returned by the API. If it reaches zero without a code, the order moves to timed out and the hold is released in full. You do not need to claim it and there is nothing to ask for.
The same applies when an upstream provider fails after accepting the order. If no message reaches you, you do not pay for it.
Until the first message lands you can cancel an order yourself, from the order page or through the API. The hold is released straight away and the number goes back into rotation.
Once a message has arrived, cancelling is refused — a number that has delivered has been used. From that point your choices are to finish the order or, if the message shows the number is unusable, to report it.
Cancelling constantly without ever completing an order costs a little account rating. Ordinary use never comes close to the limit.
Sometimes a number is technically alive but useless: the platform answers that it is already registered, or the code that arrives belongs to somebody else's session. Report it and the hold is released in full, exactly as for a cancellation, and the number is pulled out of rotation so that it is not sold to anybody else.
That is what the report button is for. It is not a way to read a code and then decline to pay for it — reports are monitored, and abusing this is treated under the terms like any other abuse.
An order you finished after receiving a code is a completed purchase and is not refundable. You got what you bought: a working number, and the message that was sent to it.
In particular, we do not refund because of what happened afterwards somewhere else. If the platform you verified later blocks, suspends or deletes that account, the decision is theirs and it is outside our control — it does not undo the delivery. The same is true of a code you entered too late, a number you decided not to use, and an order your own script placed by mistake.
We also cannot refund a delivered order because the wrong service or country was chosen at checkout. Check the summary before you confirm; if nothing arrives, the timeout rule refunds it anyway.
A top-up is credited once the payment is confirmed. Bank and crypto payments are confirmed by an operator rather than automatically when you send the money, so quote the reference shown with your request — an unreferenced payment takes longer to match, and a payment for the wrong amount takes longer still.
Credited balance is store credit. It can be spent on orders and it can carry a promotional bonus, but it cannot be paid out to a card, a bank account or a wallet, and it cannot be moved to another account.
A request you never pay simply expires: nothing is credited and nothing is owed. If a payment was credited to the wrong account, or you paid twice, send us the reference and we will correct the ledger.
Where a payment network or bank takes a fee, that fee is yours; we credit what actually arrives.
Released holds are instant. The balance is corrected inside the same transaction that closes the order, so it is already right when the page updates. Nothing sits in a queue and nothing takes three to five business days, because no money leaves the platform — a refund here is a credit to your balance, not a reversal on your card.
Corrections we have to make by hand, such as an unmatched top-up, are done as soon as they are verified, normally within one business day.
Start in your wallet. Every ledger line says what it was, which order it belongs to and what your balance was afterwards, so a charge that looks wrong usually explains itself in a few seconds of reading.
If it still looks wrong, write to us with the order id or the ledger reference. We reconcile against the provider record and correct the ledger where the mistake is ours.
Please raise it with us before opening a chargeback with your bank or payment provider. A chargeback against a delivered order is a claim we will contest with the delivery record, and the account and its balance are suspended while the case is open.
Balance on an account closed for breaking the terms is forfeited and is not refunded.
The person or company running this instance is responsible for everything on this page. These fields are deliberately empty until the operator completes them.